Returns & Exchanges

We want you to be 100% satisfied with your Mous purchase, which is why we offer a 30-day return window for all products in their original, resaleable condition. Our streamlined process ensures that your tech protection needs are met with efficiency and care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your Mous products in their original packaging to ensure they remain protected during transit back to our facility.

• 3.
  Ship It Back

  Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, we will process your refund or ship your exchange within 5-7 business days.